Labor costs

As an Incident record or change request is managed, more than one person might work on the issue. A technician can work on the issue more than once over a period of days or weeks. Contract Management integrates with Incident Management, Change Management, and Request Management to enable technicians to record the hours they spent working on a change request, Incident record, or Request Management quote.

As technicians record their labor in the Incident record, line item, or change request, Service Manager automatically translates this information into Expense line records that link to Incident Management, Request Management, and Change Management.

Related topics

Service Level Management
Service Contracts overview
Working with service contracts
Service contracts
Service contract tasks
Entitlement checking
Itemizing costs
Handle time costs
Cost assessment
Parts costs
Currency records

Related topics

Create a Labor Performed Detail record
View a Labor Performed Detail record