Parts costs

Service Manager integrates Contract Management with Incident Management, Request Management, and Change Management to enable technicians to record any parts they use to resolve an incident. As these parts are recorded, Service Manager:

  • Creates Expense Line records against the relevant contract.
  • Adjusts the on-hand quantity of parts used.
  • Automatically tracks the number of parts in stock and, through Request Management, places replacement part orders when the quantities in stock dip below a user-defined threshold.

Related topics

Service Level Management
Service Contracts overview
Working with service contracts
Service contracts
Service contract tasks
Entitlement checking
Itemizing costs
Handle time costs
Cost assessment
Labor costs
Currency records

Related topics

Create a Parts Detail record
View a Parts Detail record