Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Notifications
- Default message classes
- Default notifications
- Add a message record
- Add a notification definition record
- Add a notification delivery method
- Create a custom notification
- Create a distribution group
- Send a notification using Format Control
- Notifications in Process Designer
- Sample notifications
- Example: Creating an email notification for change updates
- Configure email notifications for CI changes in reference modules
- Language for notification emails
Configure email notifications for CI changes in reference modules
Applies to User Roles:
System Administrator
You can configure email notifications that are sent when the affected service or CIs in a reference record (for example, a Change record) is changed. Since the device table stores CI names in the display.name field, you need to update your email notification definitions and HTML notification templates so that CI display names are used in CI related notifications.
To configure email notifications for CI changes, follow these steps:
- Go to Tailoring > Notifications > Notifications.
- Open a notification definition record, for example, ChM Change Approval.
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On the Message and Email/Mail Subject Line tabs, wrap the logical.name filed with the get.display.value function to show CI display names in messages and email/mail subject lines. The following is an example:
{get.display.value($L.file,"logical.name",-1,true), $lo.ufname}For details about the get.display.value function, see RAD function: get.display.value.
- Repeat the steps above for all CI related notifications.
- Configure HTML notification templates.
- Go to Tailoring > Notifications > HTML Templates.
- Open an HTML template, for example, ChM Change Approval Pending.
On the Expressions tab, enter an expression that calls the get.display.value function to obtain the CI display name and assigns the value to a variable. For example:
var logical_name_disp_new= system.functions.get_display_value($RECORD, "logical.name",-1,true);
Related topics
Configuration Management overview
Business service groups
Business service group attributes
Example: Search for a record
Related topics
Add configuration items to a contract
Change a configuration item device type
View scheduled maintenance for a configuration item
View a service level agreement for a configuration item
Modify a configuration item
View related records for a CI record
