Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Publish the marquee
- Click System Administration > Base System Configuration > Publishing Utilities > Modify Marquees.
- Type the variable from the Input field of the Forms properties Box ($MARQUEE.xxx) in the Name field.
- Select a display color from the drop-down list in the Color field.
- Type in the text of your message in the Text field. For example: The average time for the resolution of an incident record is 8 hours.
- Click Add to add your marquee to the Marquee Table. The marquee is published by the marquee background agent.
Service Manager automatically adds the date and time of day to the Update Time field.
The following message is displayed in the status bar: Record added to the marquee file. - Return to the system administrator’s home menu.
- Click Incident Management to check the marquee you created.
Important: You may have to wait a minute until the background agent publishes the data.
Related concepts
Related tasks
Modify the form for static messages
Modify the form for a simple marquee
