Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Publish the static message
- Click System Administration > Base System Configuration > Publishing Utilities > Publish Messages.
- Type the name of the variable from the Input field of the Forms properties Box ($SYSPUB.xxx) and the text of your message in the field provided. In this case, type: The average time for the resolution of an incident record is 8 hours.
- Click OK to publish your message to the Service Manager publishing house.
The following message appears in the status bar:Your message has been published
Important: You cannot delete SYSPUB messages. You must edit the label property on the form you modified in order to remove the message.
Related concepts
Related tasks
