Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Help preferences
This Preferences dialog enables you to customize the way Service Manager help information is displayed.
To access Help preferences, click Window > Preferences > Help.
| Preference | Description | Default setting |
|---|---|---|
| Use external browser |
Opens the Service Manager help in your default web browser (for example, Internet Explorer). By default, Service Manager opens the help in a Help View window. |
False |
| Open window context help in a dynamic help view | Opens window context help information in a dynamic help view. | True |
| Open window context help in an infopop | Opens window context help information in a pop-up information window. | False |
| Open dialog context help in dialog tray | Opens dialog context help information in the dialog tray. | True |
| Open dialog context help in an infopop | Opens dialog context help information in a pop-up information window. | False |
| Show all potential hits (faster) | Shows all records that fully or partially match your search criteria. | True |
| Show only actual hits | Shows only records that fully match your search criteria. | False |
Related concepts
Preferences
Appearance preferences
Log preferences
Security preferences
Spell Checker preferences
Help Server preferences
Client parameters for Windows clients
Related tasks
