Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Service Manager preferences
This Preferences dialog enables you to customize the Windows client.
To access Service Manager preferences, click Window > Preferences > Service Manager.
| Preference | Description | Default setting |
|---|---|---|
| Client printing | This preference allows users to access the client-side printing feature by using the Print icon in the Windows client. Web and Windows clients can also use the Print commands supplied by the web browser or Windows operating system. | True |
| Client side load/unload | This preference determines the destination of unload files. When enabled, Service Manager saves unload files on the client system. When disabled, Service Manager saves unload files on the server. Requires a client restart to take effect. | True |
| Use form caching | Form caching improves server responsiveness by reducing the need to load forms. | True |
| Record list request count | This preference specifies the number of records the client requests from the server when displaying a record list. The user can view additional records in the record list by advancing to the next page of records or by using the go to page option. The default value is set to maximize the server’s response time to client record requests. The fewer records the client requests of the server the faster the server can answer the query. | 32 |
| Image path | This preference specifies the path to any custom images you want the Windows client to use. System administrators may use this preference to customize the Windows client to use custom branded images. | None |
| Display names of missing images | This preference determines if the Windows client displays the name and of any missing images. This preference is intended to make customizing the Windows client easier. | False |
| DDE server name | This preference determines the name the Windows client uses when acting as a DDE server for integrations with DDE applications such as computer telephony integration (CTI). | HP_Service_Manager |
| Show line number |
This preference displays line numbers in the comparison window when you perform application upgrades or apply application patches. |
True |
Related concepts
Preferences
Appearance preferences
Log preferences
Security preferences
Spell Checker preferences
Client parameters for Windows clients
Related tasks
