Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Problem Management security profiles mappings
If you have upgraded from a previous version of Problem Management, which is not Process Designer based, see the following tables for Problem Management security profiles mappings.
Mapping between previous security profiles and current PD security roles
The following table lists the mapping relationship between previous Problem security profiles and current PD security roles in the Problem module.
| Security Profile | Security Role/Area |
|---|---|
| DEFAULT | DEFAULT/Problem |
| initiator | initiator/Problem |
| problem analyst | problem analyst/Problem |
| problem coordinator | problem coordinator/Problem |
| problem manager | problem manager/Problem |
| reviewer | reviewer/Problem |
| sysadmin | systadmin/Problem |
| N/A | problem task assignee/Problem |
| N/A | problem process owner/Problem |
Field mapping between security profiles and PD security rights/settings
The following table lists the mapping of fields in legacy Problem security profiles and Process Designer security roles.
| Security profile settings | Process Designer security rights and settings |
|---|---|
| Allow Inefficient Query | Allow Inefficient Query |
| Allowed Statuses | Allowed Statuses |
| Append Query | Append Query |
| Assignment Groups | Assignment Groups |
| Can Create Personal Views | Can Create Personal Views |
| Can Create System Views | Can Create System views |
| Create Known Error | Create Known Error |
| Close | Delete/Close |
| Edit Format | Edit Format |
| Templates Mass Update | Expert |
| Complex Mass Update | |
| Initial Inbox | Initial View |
| List Format | List Format |
| Lock on Display | Lock on Display |
| Manage Format | Manage Format |
| Change Phase | N/A |
| Post to Knowledge | |
| Initial Format | |
| Open Script | |
| Resolution Script | |
| New | New |
| New Thread: Inbox -> Edit | New Thread: Inbox -> Edit |
| New Thread: Inbox -> Search | New Thread: Inbox -> Search |
| New Thread: List -> Edit | New Thread: List -> Edit |
| New Thread: Search -> List | New Thread: Search -> List |
| Print Format | Print Format |
| Reopen | Reopen |
| Search Format | Search Format |
| Skip Query Warning | Skip Inefficient Query Warning |
| Update | Update |
| Change Category | |
| View | View |
| Views | |
| Count | |
| Advanced Search |
Note N/A means the previous fields are obsolete and are not mapped to PD security rights/settings.
