Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Service Level Management security profiles mappings
If you have upgraded from a previous version of Service Level Management, which is not Process Designer based, see the following tables for Service Level Management security profiles mappings.
Mapping between previous security profiles and current PD security roles
The following table lists the mapping relationship between previous Service Level Management security profiles and current PD security roles in the Service Level Management module.
| Security Profile | Security Role/Area |
|---|---|
| DEFAULT | DEFAULT/Service Level Management |
| administrator | administrator/Service Level Management |
| sysadmin | sysadmin/Service Level Management |
Field mapping between security profiles and PD security rights/settings
Note In the following two tables, AND and OR relate to whether a mapped security role has the corresponding right. For example, if any of the Service Level Agreement, Response Objectives, or Availability Objective has the "New" security profile setting, then the Process Designer security rights and settings will also be "New."
For Service Level Agreements, Response Objectives and Availability Objectives
| Security profile settings | Process Designer security rights and settings | |
|---|---|---|
|
New |
OR |
New |
|
Delete |
OR |
Delete/Close |
|
Update |
OR |
Update |
|
View |
OR |
View |
|
Allowed Statuses |
AND |
Allowed Statuses |
SLT Catalog Records
| Security profile settings | Process Designer security rights and settings | |
|---|---|---|
|
New Delete Update View |
OR |
Manage SLT Catalog Records |
Settings
| Security profile settings | Process Designer security rights and settings |
|---|---|
|
View Monthly Aggregate Results |
View Monthly Aggregate Results |
|
View Monthly Response Time Results |
View Monthly Process Time Results |
|
View Response Detail Records |
View Process Detail Records |
|
View SLA Active Records |
View SLM Active Records |
|
View Monthly Availability Results |
View Monthly Service Results |
|
View Outage Detail Records |
View Outage Detail Records |
|
View Outage Event Records |
View Outage Event Records |
