Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Building the Create SLA wizard
- Step 1: Define the start node of the wizard
- Step 2: Prompt the user to select SLA type
- Step 3: Prompt for customer information
- Step 4: Prompt for SLA title and description
- Step 5: Prompt for effective dates
- Step 6: Ask about agreement documents
- Step 7: Prompt to add agreements
- Step 8: Save new SLA and prompt for SLOs
- Step 9: Call the Availability SLT wizard
- Step 10: Prompt for another Availability SLT
- Step 11: Call the Response SLT wizard
- Step 12: Prompt for another Response SLT
- Step 13: Display new SLA number and title
- Step 14: Set menu to call the new SLA wizard
Step 1: Define the start node of the wizard
This first task creates the first wizard panel the user sees when executing the Create New SLA wizard. You use the Wizard Tool to define this first wizard panel.
To create a wizard to prompt for SLA type, follow these steps:
- Click Tailoring > Wizards. The Wizard information form opens.
- Select the Wizard Info tab.
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In the Wizard Name field, type SLA Create 1, and then click Add.
Caution If you use an existing SLA record to create a new SLA wizard panel, click Add rather than Save. If you click Save, you will replace the existing record with the new record you are attempting to add.
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In the Wizard Info tab, complete the following fields.
Field Value Start Node? Select this checkbox to set to true, as this wizard is the first in a series of wizard panels. Brief Description Type:
This wizard will create an SLA record and guide the user through creating associated SLTs.
Window Title Type:
Create New SLA
Title Type:
Create New SLA
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Select the File Selection tab and the Select $L.file by subtab to complete the following fields:
Field Value Create a record Select this option to indicate that the wizard will create a record. You must enter or select the record type in the record "of type" field. This becomes $L.file. of type
(for Create a record)Click Fill to select the type of record to be created, and select sla. -
Select the Usage tab and complete the following fields to determine the action that Service Manager should take when the wizard is run:
Field Value Request user input Select this field to prompt the user for information. Sub Format to Display Enter a subformat name of the format to display. Type:
sla.create.type
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Select the Next Wizard tab and complete the following fields:
Field Value Wizard Name This is the name of the next wizard in a series of wizards. Type:
SLACreate 2
Condition The condition determines what happens next. In this case, you can enter the next wizard in sequence and an expression that evaluates to "true." Alternatively, you can specify different wizards, based on user actions or selections. Type:
true
- When you are finished, click Save.
You have created the first wizard panel. However to improve the appearance and behavior of the panel you will use Forms Designer to create the subformat to display in this wizard panel.
