Step 2: Prompt the user to select SLA type

The purpose of this step is to refine the first wizard panel to prompt the user to select the SLA type: Service or Customer.

Use the Forms Designer to design the subformat that is displayed in the wizard panel:

For this task, you will use Forms Designer to create the form controls that prompt the user to select the SLA type. These form controls, together with the window title, prompt, buttons, and other choices you made in the wizard record, will be displayed to the end user as the screen shown above.

To create a new form for the SLA type wizard, follow these steps:

1. Start the Forms Designer.

2. In the Form field, type sla.create.type.

   Best Practice: Because the form name must match the subformat display entry exactly, you can copy the subformat display entry in the Usage tab and paste it into the Form field. This helps avoid spelling errors.

3. Click New.
4. Click No for Forms wizard.

5. Create the following for this form. When you start to design the new form, make sure the X and Y coordinates are at 0 (zero).

   Property	Value
   Wrap Label
   Caption	Type: Select the SLA type. The available types are Service and Customer. A Service SLA is related to the Service CI, and a Customer SLA is related to the specific contract.
   Visible	Select.
   Label
   Caption	Type: SLA Type :
   Visible	Select.
   Combo Box	The Combo Box should be place to the right of the Regular label box and contains a list of choices that are associated with the label.
   Display List	Type two entries (each with an initial capital letter): Service Customer
   Input	Type: type
   Mandatory	Select.
   Select Only	Select.
   Value List	Type two entries (all lowercase letters): service customer
   Visible	Select.

6. Click OK twice to save the new form and exit.

You have completed creating the form for the first panel of the Create New SLA wizard.