Release highlights for Service Manager 9.50 Hybrid

Updated June 02, 2017

This release of the Service Manager 9.50 introduces the following features and functionality:

• A new self-service portal called the "Service Manager Service Portal," that leverages Propel technology

• Big data expansion to support end user chat and email

• A simpler migration mechanism for Process Designer, to ease upgrade complexity

• A series of other improvements to further enrich customers’ IT Service Management solution, such as ChatOps and multi-survey template

Previous versions:

Revision history

Changes since the initial release to this document are listed in the table below:

Date Change summary
October 21, 2016 Initial release
October 26, 2016 Added links to videos
November 2, 2016 Added information about deploying a distributed Service Manager Service Portal cluster
November 8, 2016 Updated the minimum required HPE Usage Hub version to 1.4.5, and removed two Usage Hub related known issues from the Release Notes
November 18, 2016 Added Windows client silent installation steps; fixed some document issues.
November 23, 2016 Added a known issue QCCR1E124819
February 13, 2017 Fixed some doc issues
June 2, 2017 Added a known issue QCCR1E137165 and fixed some document issues for Collaboration

Documentation library

In addition to this online resource, a number of Service Manager 9.50 documents are available as printable PDFs.

Video library

This video introduces the new feature highlights in Service Manager 9.50. For more detailed videos about each new feature, click "See all" below.

Additional resources