Release highlights for Service Manager 9.50 Hybrid
Updated June 02, 2017
This release of the Service Manager 9.50 introduces the following features and functionality:
• A new self-service portal called the "Service Manager Service Portal," that leverages Propel technology
• Big data expansion to support end user chat and email
• A simpler migration mechanism for Process Designer, to ease upgrade complexity
• A series of other improvements to further enrich customers’ IT Service Management solution, such as ChatOps and multi-survey template
Previous versions:
Revision history
Changes since the initial release to this document are listed in the table below:
| Date | Change summary |
|---|---|
| October 21, 2016 | Initial release |
| October 26, 2016 | Added links to videos |
| November 2, 2016 | Added information about deploying a distributed Service Manager Service Portal cluster |
| November 8, 2016 | Updated the minimum required HPE Usage Hub version to 1.4.5, and removed two Usage Hub related known issues from the Release Notes |
| November 18, 2016 | Added Windows client silent installation steps; fixed some document issues. |
| November 23, 2016 | Added a known issue QCCR1E124819 |
| February 13, 2017 | Fixed some doc issues |
| June 2, 2017 | Added a known issue QCCR1E137165 and fixed some document issues for Collaboration |
Documentation library
In addition to this online resource, a number of Service Manager 9.50 documents are available as printable PDFs.
Video library
This video introduces the new feature highlights in Service Manager 9.50. For more detailed videos about each new feature, click "See all" below.
