Install > Recommended installation order

Recommended installation order

For new installations, the following order is recommended:

  1. Prepare an RDBMS. For details, see Prepare your RDBMS.
  2. Install the Service Manager Server, and load the applications and demo data. For details, see Install the Service Manager Server.

  3. Install the Service Manager Windows Client. For details, see Install the Service Manager Windows Client.
  4. Install the web tier. For details, see Install the Service Manager web tier.
  5. Install the Service Manager language packs. For details, see Install language packs.

    Note The language packs are intended for new installations only. If you have already an old language pack installed on top of an existing installation, you must upgrade your applications by running the Upgrade Utility. The Upgrade Utility will upgrade both the applications and language packs at the same time.

  6. Install other components as needed, including Service Manager Service Portal or SRC, Smart Analytics or Solr Search Engine, Mobile Applications Client, and Collaboration. For detailed steps, click the appropriate links under the Install node of the Service Manager Help Center.

For existing implementations, the following order is recommended:

  1. Upgrade your RDBMS if needed.
  2. Install the new Service Manager Server without loading the applications and demo data, and restore your old server configurations. For details, see Install the Service Manager Server.
  3. Install the new Service Manager Windows Client. For details, see Install the Service Manager Windows Client.
  4. Install the new Service Manager web tier, and restore your old configurations. For details, see Install the Service Manager web tier.
  5. (Optional) Upgrade your applications to the new version. For more information, see Upgrade Service Manager.

    Note This will also upgrade the old language packs that are installed in your system.

    Tip While it is possible to upgrade only the Service Manager Server and Clients to the new version, many of the new features are not supported by the old applications. To get the benefit of all the new features, you must upgrade to the latest Service Manager applications as well.

  6. Install the new version of other components as needed, and restore their old configurations if any.