Use > Change Management help hub

Change Management help hub

HPE Service Manager Change Management tracks changes to service assets and configuration items in your infrastructure.

User roles

Describes the ITIL user roles as implemented by Service Manager.

Change Analyst

Change Coordinator

Change Manager

Change Approver

Release Packaging and Build Manager


Key concepts

Describes the most important things that you need to know about how the Change Management module functions.

Change Management overview

What are changes?

Default change categories

What is an approval?

Approval delegation

Priority, impact, and urgency

Release Management


Additional resources

Processes and Best Practices Guide

Workflows and user tasks

Describes the ITIL workflows as implemented by Service Manager and the sub tasks that end users must perform in order to execute the workflows.

Change logging (ST 2.1)

Change review (ST 2.2)

Change assessment and planning (ST 2.3)

Change approval (ST 2.4)

Coordinate change implementation (ST 2.5)

Change evaluation and closure (ST 2.6)

Emergency change handling (ST 2.7)

Change Management tasks

Administrator tasks

Describes the Administrator tasks in the Change Management module.

Managing approvals in Change Management

Managing Change Management messages

Managing events

Managing alerts