Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Install
- Deployment architecture
- Recommended installation order
- Support matrix and deployment sizing guide
- Download the Service Manager installation packages
- Prepare your RDBMS
- Install the Service Manager Server
- Install the Service Manager Windows Client
- Install the Service Manager web tier
- Install language packs
- Install and set up Service Manager Service Portal
- Install Service Request Catalog (SRC)
- Install the Mobile Applications client
- Install and configure Smart Analytics
- Install and configure the Solr Search Engine
- Install Service Manager Collaboration
- Set up a replicated reporting database
- Set up legacy integrations
- Install and configure the HPE Identity Manager service
- Install the Service Manager Help Center
Install the Service Manager Help Center
The Service Manager help center provides a centralized location to access and store all online help files. You can install the online help on a local file system, a network share, or on a web server. If you want end users to access documentation from the Windows or web clients or directly from a web browser, you must install the help on a web server.
You cannot upgrade previous Help Servers to the Service Manager9.50 Help Center. You must install the Service Manager9.50 Help Center in a new folder or on a different system than your previous Help Server. HPE recommends that you remove previous Help Servers, but it is not required.
Follow these instructions to install the Help Center.
We welcome your comments!
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Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
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