Use > Service Manager Collaboration

Service Manager Collaboration

HPE Service Manager Collaboration is an instant messaging solution combining IT Collaboration and End User Chat. IT Collaboration enables Service Manager IT operators to collaborate in real-time (or anytime) when handling an Interaction, Incident, Incident Task, Request, Request Task, Problem, Problem Task, Change, or Change Task. End User Chat builds a communication channel between Service Manager Service Desk agents and Service Manager Service Portal users or the Employee Self-Service (ESS) portal users so as to increase IT efficiency, improve customer satisfaction and reduce IT support costs.

Note HPE Service Manager Collaboration is available on the Service Manager web client only.