Words and Phrases
Problem form for problems opened from an incident
After a problem is opened from an incident, the problem enters the Logging phase.
The following screenshot illustrates a new problem form:
After you save the new problem form, the problem moves to the Problem Categorization phase. The Problem Manager categorizes and prioritizes problems. The following screenshot illustrates this change:
The Problem Analyst uses the problem investigation form to diagnoses the root cause of the problem and proposes solution.
The following screenshot illustrates a problem investigation form:
The Problem Coordinator uses the form to create known error records once the root cause and workaround of the problem has been found.
The following screenshot illustrates an open known error form:
The Problem Analyst uses the problem resolution form to implement the proposes solution to resolve the problems.
The following screenshot illustrates a problem resolution form:
The Problem Manager uses the problem review form to conduct problem reviews.
The following screenshot illustrates a problem reviewform:
