Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Release and Deployment Management within the ITIL framework
Release and Deployment Management is addressed in ITIL’s Service Transition publication. The goal of Release and Deployment Management is to plan, schedule and control the build, test and deployment of releases to deliver new or changed functionality, its enabling systems, technology and organization while protecting the integrity of existing IT and Business Services.
Release and Deployment Management includes the assembly and implementation of new or changed services, from release planning through to early life support transition for operational use. It includes, physical and virtual assets, applications and software, training and communication
The purpose of Release and Deployment Management is to:
- Define and agree release and deployment plans with customers and stakeholders
- Ensure that each release package consists of a set of related assets and service components that are compatible with each other
- Ensure that integrity of a release package and its constituent components is maintained throughout the transition activities and recorded accurately in the CMS and stored in the DML
- Deploy release packages from the DML to the production environment following an agreed plan and schedule
- Ensure that all release and deployment packages can be tracked, installed, tested, verified, and/or uninstalled or backed out if appropriate
- Record and manage deviations, risks, issues related to the new or changed service and take necessary corrective action
- Ensure that there is knowledge transfer to enable the customers and users to optimise their use of the service to support their business activities
- Ensure that skills and knowledge are transferred to operations and support staff to enable them to effectively and efficiently deliver, support and maintain the service according to required warranties and service levels
The objective of Release and Deployment Management is to ensure that:
- There are clear and comprehensive release and deployment plans that enable the customer and business change projects to align their activities with these plans
- A release package can be built, installed, tested and deployed efficiently to a deployment group or target environment successfully and on schedule
- All aspects that are related within an IT service are considered when creating, building and implementing a new or subsequent release of that service.
- Release activities are repeatable, controllable, scalable and sustainable
- There is minimal unpredicted impact on the production services, operations and support organization
