Develop > Processes and Best Practices > Release and Deployment Management > Release and Deployment Management Overview > Release and Deployment Management process overview > Release roles

Release roles

The following table describes the responsibilities of the Release and Deployment Management user roles.

Release and Deployment Management user roles

Role

Responsibilities

Release Manager
  • Manages all aspects of the end-to-end release process
  • Reviews and updates the release policy
  • Facilitate the bundling of releases
  • Coordinate planning and preparation for Deployment
  • Coordinate creation of Deployment Plans
  • Ensures coordination between the build and test environment team and release teams
  • Ensures the teams follow the organization’s established policies and procedures
  • Provides management reports on release progress
  • Updates the Service Knowledge Management System

Release Coordinator
  • Registers the release and applies the correct release model and release detail.
  • Schedules the release according to the plan created previously.
  • Creates the release tasks required for the release.
  • Coordinates the Risk and Impact Analysis phase of the release and creates release plan based on the assessment information.
  • Verifies if the release has passed the test criteria.
  • Verifies if the release is implemented successfully in the production environment.
  • After implementation, evaluates the change and closes the request.
  • If a change implementation fails, the coordinator activates a back-out plan to return the system to its original state.

Release Approver
  • Uses the Service Manager tool to Change Advisory Board to approve or deny Releases when requested