Develop > Processes and Best Practices > Service Level Management Details > The Workflow for Agreements, Underpinning Contracts

The Workflow for Agreements, Underpinning Contracts

The full Service Level Management module was moved towards Process Designer. As part of this step, the following workflow was introduced to support the several activities in the Service Level Management process.

Phase Description

Draft

Initialize a new SLR, OLA or UC in draft phase to document all required details

Review

Review with the various stakeholders the documented details prior activating the SLA, OLA or UC

Agreed

The SLA, OLA and UC are agreed and active.

Expired

The SLA, OLA and UC are expired and inactive.

Abandoned

The SLA, OLA and UC have been abandoned.

The different activities in the workflow phases are summarized as follow.