Withdraw Interaction (process SO 0.5)

The Withdraw Interaction process identifies the steps to withdraw an interaction.

You can see the details of this process in the following figure and table.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Withdraw Interaction (process SO 0.5) is illustrated in the following figure:

Withdraw Interaction (SO 0.5) process
Process ID	Procedure or Decision	Description	Role
SO 0.5.1	Request for withdrawal	The user contact the Service Desk Agent and ask for the interaction to be withdrawn on their behalf by providing appropriate information.	Service Desk Agent
SO 0.5.2	Verify the withdrawal request	The Service Desk Agent verifies the request to check whether the Interaction can be withdrawn or not.	Service Desk Agent
SO 0.5.3	Perform withdrawal activities	The Service Desk Agent performs withdrawal activities for the request.	Service Desk Agent
SO 0.5.4	Withdrawal successful?	If the withdrawal is successful, go to SO 0.5.5. If not, go to SO 0.5.6.	Service Desk Agent
SO 0.5.5	Update and close the Interaction	The user is informed about the Interaction withdrawal and go to SO 0.4.9 to close the Interaction.	Service Desk Agent
SO 0.5.6	Update the user	The user is communicated on the reason why the Interaction cannot be withdrawn. The Interaction moves to the previous status and the provisioning continues.	Service Desk Agent

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