Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management overview
- What are changes?
- Change prioritization
- Change scheduling
- Assessment capability
- Change notification and escalation
- Change Management Audit trail
- Change archival
- What are notifications?
- Change records and CIs
- Role-based authorization
- Management reports generation
- Release Management
- Change Management and Service Level Agreements
Change notification and escalation
Change Management leverages Process Designer workflows, but not direct HTML Mail rulesets, in contrast to all other Process Designer based modules. Instead, Change Management uses calls to the notification engine. As such, there are numerous out-of-box notifications available. These notifications can be customized easily to provide broad and deep control and oversight of the notifications and escalation behaviors throughout the workflow.
The Change Management workflows deliver alert options via the alert engine. This solution enables the definition of alerts including:
- When the alert should be evaluated
- What work schedule is appropriate for determining the alert evaluation
- What conditions of the ChM record are indicative that the alert should trigger
- Who should be notified when the alert has triggered
- What actions should take place
Related topics
Example: Enabling Service Level Agreement alerts
