Set a child incident

Follow these steps to set and link a child incident to a parent incident:

1. Click Incident Management > Search Incidents.

2. Use search or advanced search to find one or more records.

3. Open the incident that you want to make as the child.

4. Specify the parent incident in the Link to Parent Incident field. To do this, you can use one of the following methods:

   Note The incident that you specify in this field must be a parent incident. That is, the Parent Incident option of this incident is selected.

   • Enter the ID of the parent incident. By this method, you can specify any incident that is marked as a parent.

   • Click the Fill Field Link to Parent Incident button. A list of parent incident candidates then appears. Select a parent incident and then click Link Selected Record.

     By this method, you can only specify a parent incident that matches one of the following criteria, which you can use to filter existing parent incidents.

     • An incident with a matching title
     • An incident with a matching related service or configuration item
     • An incident with a matching service or configuration item
5. Set the Subcategory, Area and Assignment Group fields.
6. Click Save.

After you link a child incident to a parent incident, the child incident appears in the Child Incidents section in the parent incident.

Related topics

Parent and child incidents
Incident Management overview

Set a parent incident
Unlink a child incident