Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Related Records in Incident Management
Service Manager lists all related records for the incident on the Related Records section. All information is read-only, but a user can click a record ID to view the related record. The related records are listed in alphabetic order by the module file name: Change (cm3r), Interaction (incidents), Incident (probsummary), Request (request), Problem (rootcause). Within each module the records are sorted by ID in ascending order.
The Related Records section contains the following fields.
| Field | Description |
|---|---|
| ID | The related record number in the database. |
| Type | The link type between the related record and the incident. |
| Phase | The current phase of the related record. |
| Status | The current status of the related record. |
| Title | The title of the related record. |
Related topics
Incident Management overview
Creating an incident
Activities section
