Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add a subcategory to a request category
Security Role: Request Manager
Request subcategory specifies the second level of classifying a Service Request. You can add a new subcategory to a request category directly. Additionally, you can view a list of the subcategories that are associated with the current category, together with the record details for each subcategory.
In the out-of-box system, the following subcategories are available for the “Generic Request” category:
- Employee Off-boarding
- Employee On-boarding
- Hardware
- Others
- Request for Administration
- Request for Access
- Request for Information
- Software
The following subcategory is available for the “Order” category :
- Order
To add a new subcategory for a request category, follow these steps:
- Click Request Fulfillment > Configuration in the system navigator.
- Click Request Categories > Search.
- Select the request category to which you want to add a subcategory.
- Under the Subcategories tab, click the Link New Subcategories button.
- Type a name for the new subcategory.
- Type a description for the subcategory.
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Clear the Active check box if you do not want the new subcategory to appear in the subcategory list. If you clear the Active check box, this subcategory cannot be used in request records.
- Click Save to add the new subcategory.
Related topics
Request Fulfillment configuration
