Access Service Desk views

Applies to User Roles:
Service Desk Agent

Streamlined Service Desk views contained in the Favorites and Dashboards navigation pane enable you to easily and quickly access specific types of records.

To view the streamlined Service Desk views, click Favorites and Dashboards > Streamlined Service Desk. Service Manager provides the following default streamlined Service Desk views:

  • Interactions with initial process target – Breached

  • Interactions with initial process target – Breach within 1 hour
  • Interactions with initial process target – Breach within 4 hours

  • Open Complaints and Compliments Assigned to Me

Related topics

Views and favorites

Example: Search for a record
Delete a view or favorite