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Accessibility designs for Service Manager graphic features

Service Manager graphic features have the following accessibility designs:

Service Manager graphic features Accessibility designs
Service Manager color indicator Color indicator does not support Accessible view (accessible.do) and Self-Service Accessible view (accessible_ess.do) because this feature is designed for people with normal vision. JAWS reads the value in a column instead of reading the color of the column.
Service Manager navigation menu The sidebar mode only works in Power User view (index.do) and Enterprise Self-Service view (ess.do), but does not work in Accessible view and Self-Service Accessible view. You can use JAWS to read the accordion mode of the Service Manager navigation menu.
Service Manager Process Designer framework
  • You can use the keyboard to navigate to the Workflow Viewer panel. When the focus is on a record's detail in the Service Manager Process Designer Workflow Viewer, JAWS reads the current phase and the next phase value. When the focus is on another place in the Workflow Viewer (such as on the category detail page), JAWS reads "this is workflow diagram."
  • The Process Designer framework administration tools support keyboard navigation only. These tools include Task Planner, Condition Editor, Query Editor, Workflow List, and Workflow Editor.

    To modify the phase property of a Process Designer framework administration tool, you need to press the Tab key to focus on a phase and then press Enter to open the phase property. You can update the property by using keyboard navigation.

Service Manager Calendar See Calendar accessibility.
Service Manager Reports See Reports accessibility.
Service Manager Smart Analytics See Smart Analytics Accessibility .