Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration tasks
- Log file configuration
- Configure automated host or servlet restart
- Setup one Service Manager account for each incoming integration
- Configure SSL encryption for Service Manager clients and integrations
- Review security configuration options and the security guide
- Restrict JavaScript access to the operating system
- Encrypt all credentials
- Define batch size for sequential number records
- Set up certExpireWarningDays parameter
- Review known issues
Log file configuration
Log files grow over time and consume disc space. If no disc space is available components may start failing.
Configure the log files especially for Service Manager server and web tier. The web tier log file configuration depends on the web application server. For instructions, refer to your web application server documentation.
Server log file configuration
The server log file configuration includes the following tasks.
By default, all servlets running on a host write to a single log file (sm.log) in the logs subdirectory of the Service Manager installation, which is specified in the “log” parameter in the sm.ini file. For more information, see Startup parameter: log.
At least for servlets dedicated for integrations or background processes, you should write a separate log file. To configure this, in the sm.cfg file of the servlet, add to the startup command the “-log” parameter with the log file path relative to the RUN directory.
Here is an example:
sm -startup -log:..\logs\background.log
Tip A common practice is to write a separate log file for each servlet.
As the log files grow large over time, it is recommended to set up log rotation. This guards against a log file size generating disc space shortage. For more information, see Log switching.
When setting up log rotation, calculate the required disc space for all servlets and make sure it is available with a buffer for the unforeseen. For example:
sm -httpPort:13080 -numberoflogfiles:10 -maxlogsize:52428800 -logqueuesize:2000
This command will start a servlet keeping up to 10 log file copies. Log file switch will happen when the log file size reaches 50MB. So the total amount of disc space required for this servlet is 500MB.
The -logqueuesize parameter controls the number of messages buffered in memory before being written to the log file. It helps to avoid performance impact of switching larger log files to user sessions. For more information, see Parameter: logqueuesize.
Activate proactive trace parameters
Review the list of proactive trace parameters, and decide which are helpful to monitor and maintain the administrated system. For details, see Trace parameters that can be proactively activated.
Tip It is recommended to activate only traces whose information is reviewed periodically.
Web tier log file configuration
The web tier log file configuration includes the following.
Web server and web application server logging
Refer to the documentation of the web server and the web application server regarding log file configuration and set it up as appropriate.
Logging for the Service Manager web client application
The Service Manager web client application uses the log.properties configuration file, where you can specify web application specific log parameters.
Related topics
