Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Fallback strategy tasks
The following table lists tasks that a System Administrator needs to perform in the Fallback Strategy area. For information about other maintenance areas, see Areas of maintenance tasks.
|
Event or Frequency |
Task |
Automatable |
|---|---|---|
|
Before going to production |
No |
|
|
Before going to production |
No |
|
|
Before going to production |
No |
|
|
Quarterly |
No |
Create a “fail-safe” administrative operator
The Database Manager (RAD application: database) allows an operator with the SysAdmin capability to access all contents of the Service Manager system, even if menus and the system navigator should not be available.
Therefore, a copy of the falcon operator with startup application database is a valuable fallback for emergency scenarios.
Unload falcon and fail-safe operator records
In case operator records get corrupted or deleted, an unload of an operator record with the SysAdmin capability will enable you to gain back access to the system.
To load this file from the operating system command line (the RUN directory), use following command:
sm file.load operator.unl NULL NULL winnt -bg
or
sm file.load operator.unl NULL NULL unix -bg
Set up backup strategies
As any computer system may fail with the risk of data loss, it is important to take precautions for the data managed by Service Manager system, as well as all information to run it.
This includes:
- Data stored in the RDBMS system. Work with the database administrator to set up a backup strategy that can meet the business requirement, and to document the restoration practice.
- All documentation about the system such as configuration diagrams, configuration settings, tailoring, and maintenance concept. Work with the IT department to set up a strategy about the backup and restoration of this kind of data.
Test fallback procedures
In case of an outage, the prepared fall back strategies must work in order to prevent data loss and ensure quick service reestablishment. Therefore, it is important that all fall back procedures are tested periodically.
Related topics
