ESS and ESSM-Approval users

ESS users have a regular Service Desk profile that enables them to log on to Service Desk only through a self-service web client URL. A user with an ESSM-Approval profile (for example, a manager) can approve change requests specified by a dollar amount or company. Typically, this capability is given to high-level managers with a need to approve special requests who otherwise have no need to use Service Manager on a regular basis.

Related topics

Creating self-service users

Grant self-service access