Add a user role record

Applies to User Roles:

System Administrator

A user role defines a set of application profiles, capability words, and query groups that you can apply to any operator record. For example, the self-service role enables the self-service user to open, view, update, and close service requests.

To add a user role record, follow these steps:

  1. Click System Administration > Ongoing Maintenance > User Roles.
  2. Enter a User Role or click Search to select a role from a record list.
  3. Add optional information to the form. If necessary, press Ctrl + H to view help for each field.
  4. Click Add.

Note Service Manager provides an out-of-box self-service user role record.

Delete a user role record
Search for a user role record
Set the dashboard home page for a user role