Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Export a Workflow
You can export a workflow from Process Designer into a Service Manager unload file. You can then use that unload file to import the workflow into another Process Designer-based Service Manager system.
Note The export only includes the related records in the Workflow, WorkflowPhase, and RuleSet tables. Processes and Java Scripts called from rules sets cannot be exported.
To export a workflow to an unload file, follow these steps:
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Navigate Tailoring > Process Designer > Export Workflow.
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In the Export/Unload a Workflow tab, select a Process Designer Table from the Table drop-down.
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Select the workflow from the Workflow Name field.
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Enter an appropriate name in the External File Name box.
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Select or clear the Append to file check box as appropriate.
Note: If you wish to append this workflow to an existing unload file, enter the unload file name, and make sure that the Append to file check box is checked. You can use this mechanism to build a single unload file that contains multiple workflows that you can later import into another Process Designer-based Service Manager system. -
Click Ok.
After the file is created, save the file to an appropriate location. You can then import the generated unload file to in another Process Designer-based Service Manager system.
