Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Mass create operator records from contact records
Applies to User Roles:
System Administrator
To mass create operator records from contact records, follow these steps:
- Click Support > Contacts.
- Type or select optional search criteria to find the contacts for which you want to create operator records.
- Click Search.
- In the record list, open the More Actions menu.
- Click Mass Create Operators.
- Follow the prompts to create the operators.
Note You can run the mass create function to create operator records only once. If you run the function again, it stops when it encounters the first contact record for which an operator record already exists.
Related topics
Synchronization between contact and operator records
More Actions menu
Mass create contact records from operator records
Create an operator record from a contact record
Create a contact record from an operator record
