Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Specify use of the default folder from the operator record
Applies to User Roles:
System Administrator
The System Administrator can set the default folder for an individual operator. This setting allows the records opened by the operator to be automatically associated with the default folder set in the operator record.
To specify use of the default folder from the operator record, follow these steps:
-
From the System Navigator, click System Administration > Ongoing Maintenance > Operators.
The Operator search form opens.
- Type optional search criteria, and then click Search.
- Select the operator record to be edited.
- In the General tab, select the Folder Entitlement tab.
- In the Default Folder field, select a security folder as the default folder for this operator.
- Click Save.
- Click OK.
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Log out of Service Manager, and then log back in.
The default folder selected will automatically be used the next time the operator opens a new record.
Related topics
Folder entitlement
Application profiles
Add a security folder
Delete a folder
Enable folder entitlement
Disable folder entitlement
