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Configuring Change Management workflows

A change workflow is a sequence of connected steps in the life cycle of a change record. In the workflow, a change record goes through several phases to complete the life cycle. A change workflow phase may consist of one or multiple tasks to be completed before the change record can proceed to the next phase.

Similarly, a change task workflow is a sequence of connected steps in the life cycle of a change task.

Change Management uses the following out-of-box workflows that are ITIL aligned.

Change workflows

  • Project Proposal
  • Standard Change
  • Normal Change
  • Emergency Change

Task workflows

  • Generic Task

The change and task workflows are associated with change categories and change task categories. The workflows are applied when you create change and change task records based on the categories.

Related topics

Processes and Best Practices

Change Management workflows and user tasks

Create a Change Management workflow