Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Troubleshooting: Clients
- Troubleshooting: Workflow diagrams not displaying in Web client
- Troubleshooting: Web client failed to automatically log in to Service Manager
- Troubleshooting: Unable to view an attachment from the Web client
- Troubleshooting: No trusted certificate found in the Windows client
- Troubleshooting: Service Request Catalog (SRC)
Troubleshooting: workflow diagrams are not displayed in the web client
Workflow diagrams cannot be displayed when Service Manager is accessed from the web client.
Per Federal Desktop Core Configuration (FDCC) restrictions, the Java applet is not allowed to run in Internet Zone. Follow either of these two solutions to solve this issue:
Note The solutions described in the following section provide some assistance with configuring Internet Explorer security settings and Java permissions on a single computer only. To apply the solutions to multiple computers, the system administrator should manage to perform batch operations.
Solution 1: Add the address of the web client to the Local intranet Zone setting or the Trusted sites Zone setting (recommend)
Per FDCC restrictions, the security settings of Internet Explorer are locked by default and the users cannot change these settings.
Follow these steps to unlock and change the Internet Explorer security settings:
- Log on to the computer as a local administrator.
- Open the Windows command prompt.
-
Type the following command and press Enter to open the Group Policy window:
gpedit.msc
- Double-click Computer Configuration > Administrative Templates > Windows Components > Internet Explorer.
- Double-click Security Zones: Do not allow users to change policies and select Not configured.
- Click Apply, and then click OK to close the window.
- Double-click Security Zones: Do not allow users to add/delete sites, and then select Not configured.
- Click Apply, and then click OK to close the window.
- (For Windows Vista only) Double-click Security Zones: Use only machine settings, and then select disabled.
- Close the Group Policy window.
- (For Windows Vista only) Restart Vista.
- Start Internet Explorer. Select Tools > Internet Options.
- On the Security tab, select Local Intranet or Trusted sites, and then click the Sites button to open the Trusted sites window.
- Add the address of the web client to the list. Click OK two times to close the Internet Options window.
- Refresh the web client login page. Log in to Service Manager again by using the web client.
Note After adding the web client to the trusted sites list, revert the security configurations in step 4 and step 6.
Solution 2: Allow Java Applets to run in Internet Zone
Follow these steps to allow Java Applets to run in Internet Zone:
- Log on to the computer as a local administrator.
- Open the Windows command prompt.
-
Type the following command and press Enter to open the Group Policy window:
gpedit.msc
- Double-click Computer Configuration > Administrative Templates > Windows Components > Internet Explorer > Internet Control Panel > Security Page > Internet Zone.
- Double-click Java Permissions. In the window that opens, select Enabled.
- Select High safety in the Java permissions drop-down list.
- Click Apply, and then click OK to close the window.
- Close the Group Policy window.
- (Optional) For domain computers, run the gpupdate /force command or wait for 10 minutes.
- Restart Internet Explorer.
Related topics
Troubleshooting: web client fails to automatically log in to Service Manager
