Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Configure IDOL search for virtual agent
Follow these steps to configure the IDOL search settings for virtual agent:
- Log on to Service Manager as a system administrator.
- From the System Navigator, click System Administration > Ongoing Maintenance > Collaboration > Service Desk ChatBot.
- Click Search to display a list of existing virtual agents.
-
Select a virtual agent, and then configure the following settings on the IDOL Search Configuration tab:
-
Max Return Results: Define the maximum number of Knowledge Management articles returned from IDOL search.
-
Knowledgebase Libraries: Select the knowledgebase libraries to narrow the IDOL search. These libraries may include Catalog library, Knowledge library, and external libraries such as a SharePoint repository, a file system, or a web site if the corresponding connectors are set up in Smart Analytics.
-
- Click Save.
