Business service group attributes

The following table lists the ITIL attributes of a Configuration Item (CI) in a business service group.

Attribute Description
Category CI classification, such as hardware, software, documentation, or employee.
Change numbers Contains the identification numbers of all change records that affect the selected CI.
Child CI relationship The unique identifiers for all child CIs of the selected CI.
CI name The unique name for the selected CI by type.
Comment Contains text, such as a description of how the selected CI version is different from the former version.
Unique ID A unique number that identifies the selected CI. For example, a software copy number, a serial number, or an employee ID.
Incident numbers The identification numbers of all incident records that affect the selected CI.
Location The physical location of the CI. For example, software might be on a CD in a media library; a hardware CI would be in a room or office, on a specific floor, and in a specific building.
Owner responsible Name or title of the person responsible for the CI.
Parent CI relationship The unique identifier for the parent CI of the selected CI.
Problem numbers The identification numbers of all problem records that affect the selected CI.
Relationships Describes the relationship of the selected CI to other CIs that are not parent or child CIs. For example, a description might be "uses the xxxx CI," "connects to the xxxx CI," "accesses the xxxx CI," and so on.
Responsibility date The date that the owner took responsibility for the CI.
RFC numbers The identification numbers of all change request records that affect the selected CI.
Status (current) The current status of the CI, such as test, live, or archive.
Status (scheduled) The next scheduled status of the CI with the date of (or name of the event that triggers) the status change.
Supply date When the organization acquired the CI.
Type Describes the selected CI type with more detailed category information, such as software bundle, hardware device, employee name, or vendor/supplier name.
Version number The version number of the CI.
SLA numbers The identification numbers of all Service Level Agreement records that affect the selected CI.

Related topics

Business service groups
Configuration Management overview

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