Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Portfolio Lifecycle
Micro Focus Service Manager provides a complete set of integrated lifecycle processes that support recording, updating, monitoring and tracking business and IT services from inception through pipeline and catalog to retirement. A service is defined as anything provided by IT to satisfy a range of business needs. Services may be delivered to individuals, departments, or an entire enterprise. Sample services may include: enterprise systems such as email, line of business applications such as a billing system, and fulfillment of individual employee requests such as a personal workstation backup service or an office automation bundle.
The lifecycle activities and processes supported in Service Manager include:
- Modeling service instances using Configuration Management
- Building and visualizing relationships to IT systems and CIs
- Publishing service definitions in the Service Catalog
- Defining supported Service Levels for each definition in the Service Catalog
- Self-service requesting of services for individuals and departments
- Fulfilling service requests with Change or Request Management
- Tracking the full lifecycle of subscriptions to services, from request, to fulfillment, to cancellation
- Monitoring and supporting the services through Incident, Change, and Problem Management
- Measuring and analyzing service delivery against metrics and goals
- Optimizing service delivery and support
An important aspect of the lifecycle is that it represents a continuous flow. Within the cycle, new services are defined while others may be approaching retirement. New customers are added as users of services, while continued analysis and optimization makes improvements in the delivery and support received by these customers.
Related topics
