Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Database dictionary
- Database dictionary records
- Making database dictionary changes
- Database dictionary data types
- Alias fields
- Access the database dictionary utility
- Enable DDL logging of database dictionary changes
- Open a database dictionary
- Copying a database dictionary
- Methods for adding database dictionary records
- Methods for deleting database dictionary records
- Methods for updating database dictionary records
- Renaming a database dictionary
- Resetting a database table
Database dictionary records
Database dictionary records define how RDBMS tables and columns map to logical entities in Service Manager. RDBMS tables map to database dictionaries. RDBMS columns map to fields. Database dictionary records also contain information about RDBMS indexes. You must create a database dictionary record for each table and column you add to Service Manager.
IMPORTANT: We recommend that you refrain from using the following table mapping options for the disposition of arrays:
--*Field in Alias Table
--*BLOB in Alias Table
Using these mapping options can result in potential performance-related issues and unexpected product behavior.
Database dictionary records contain the following information.
| Database dictionary object | Brief description | Contents of object | Example database dictionary entry | Example RDBMS equivalent or mapping |
|---|---|---|---|---|
| Database dictionary name | A logical name for one or more related RDBMS tables | A list of the main and alias tables in the RDBMS that make up the logical table | probsummary – logical table containing incident records | In Microsoft SQL Server, the probsummary database dictionary maps to the following RDBMS tables.
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| Field name | A logical name for an RDBMS column | A value that Service Manager uses to identify a field. Field names can only contain alphanumeric characters and periods. | category – logical column containing the type of interaction | In Microsoft SQL Server, the category field maps to the SQL name CATEGORY |
| Field type | An abstract data type describing the information in the RDBMS column | A value that defines the Service Manager data type. Service Manager uses the abstract data type to generate queries, perform calculations, and create SQL mappings. | The field category has the Service Manager data type character | In Microsoft SQL Server, the category field maps to the VARCHAR(50) SQL data type |
| Field level | A logical data type describing whether a given field is part of a structure or an array of structure | A numerical value that Service Manager uses to determine what level in the logical tree a given field occupies | The field category has the field level of 1 | There is no RDBMS equivalent for field level |
| Field index | A parameter that describes what order a field occupies in the database dictionary record | A numerical value that Service Manager uses to determine the order of a field in the database dictionary record. Service Manager lists fields in the order they are added to the database dictionary. Fields that list the same index number are aliases. | The field category has the field index of 2 and is therefore the second field in the database dictionary record | In Microsoft SQL Server, the CATEGORY column is the second column in the PROBSUMMARYM1 table |
| Key type | A logical key type describing an RDBMS index | A data type value that Service Manager uses to determine what SQL index type to use when mapping RDBMS index data | The probsummary database dictionary uses the unique key number | In Microsoft SQL Server, the unique key number maps to the unique index NUMBER on the RDBMS column |
| Key fields | A list of fields that identify the logical key | A list of the fields that make up the key definition | The probsummary database dictionary has a unique key consisting of the number field | In Microsoft SQL Server, the unique index consists of the NUMBER column |
| SQL table alias | A logical name for a SQL main or alias table | An alphanumeric value that Service Manager uses to identify an RDBMS table | The probsummary database dictionary has three SQL table aliases a1, m1, and m2 | In Microsoft SQL Server, the SQL table aliases map to the SQL tables PROBSUMMARYA1, PROBSUMMARYM1, and PROBSUMMARYM2 |
| SQL table name | A listing of the actual RDBMS table names that map to the database dictionary | A RDBMS table name | When mapped to a Microsoft SQL Server, the probsummary database dictionary record lists the SQL table names PROBSUMMARYA1, PROBSUMMARYM1, and PROBSUMMARYM2 | In Microsoft SQL Server, the SQL table aliases map to the SQL tables PROBSUMMARYA1, PROBSUMMARYM1, and PROBSUMMARYM2 |
| SQL table type | A description of the RDBMS vendor | A code that identifies the RDBMS vendor | If you are mapped to a Microsoft SQL Server, the SQL type is sqlserver | There is no RDBMS equivalent for SQL type |
Related topics
Database dictionary
Database dictionary data types
Create an active database dictionary record
Create an inactive database dictionary record
Enable DDL logging of database dictionary changes
Import RDBMS columns into an existing database dictionary record
