Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Load/unload implications of case-sensitivity
When you load/unload data from a Service Manager system that connects to a case-sensitive database and load it into one that connects to a case-insensitive database, you can choose whether you want to Add and Update records or to Only add new records.
- If you select Record Load Options - Add/update records, the new records will be inserted into the table and the existing records will be updated.
- Example 1: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "operator02".
You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01".
In this case, "OPERATOR01" will be updated by "operator01" and "operator02" will be added.
Note: If you try to load records with unique IDs that differ only in case from records that already exist in the case-insensitive database, the data in the unload will update the data in the current system.
- Example 2: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "OPERATOR01".
You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01".
In this case, "OPERATOR01" will be updated by "operator01" and subsequently by "OPERATOR01", or visa-versa depending on the order of those records in the unload file.
Note: If you try to add/update two records with unique IDs that differ only in case to a case-insensitive database, the second record loaded will update the first record loaded.
- Example 1: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "operator02".
You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01".
In this case, "OPERATOR01" will be updated by "operator01" and "operator02" will be added.
- If you select Record Load Options - Only add new records, the new records will be inserted into the table.
- Example 1: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "operator02".
You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01".
In this case, "OPERATOR01" will remain unchanged and "operator02" will be added.
Note: If you try to load records with unique IDs that differ only in case from records that already exist in the case-insensitive database, the data in the unload will add only the records which do not yet exist in the case-insensitive database.
- Example 2: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "OPERATOR01".
You then load this unload file into a case-insensitive database which does not have either operator record "OPERATOR01" or "operator01".
In this case, "operator01" will be added but "OPERATOR01" will not be.
Note: If you try to add two records with unique IDs that differ only in case to a case-insensitive database, the second record will not be added.
- Example 1: Suppose that you use a case-sensitive database to create an unload file that has two operator records - "operator01" and "operator02".
You then load this unload file into a case-insensitive database which already has an operator record "OPERATOR01".
In this case, "OPERATOR01" will remain unchanged and "operator02" will be added.
Related topics
Case-Sensitivity
JavaScript/RAD implications of a case-insensitive database environment
Oracle case-sensitivity
