Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Using data maps to purge and archive records
You can use data maps to purge or archive related records in your database. A data map defines connections between various tables in your database. For example, when you create a record in the probsummary table, you typically create associated records in the problem and screlation tables. By default, Service Manager comes with a collection of data maps to common tables. For example, the following tables have default data maps defined in Service Manager:
| Table | Table associated by a data map |
|---|---|
| probsummary | problem, screlation |
| cm3r | cm3t, screlation |
| ocmo | ocmalertlog, ocmapprlog, ocml, ocmlpage, ocmopage, ocmphaselog |
| ocmq | ocmalertlog, ocmapprlog, ocml, ocmlpage, ocmphaselog, ocmqpage |
To purge or archive all records associated with a particular table quickly, enable Use Data Map? from the Purge and Archive function. You can add or update data maps to create new associations among records.
Related topics
Data maps
Exporting records
Importing records
Purging and archiving records
Unload files
Unload script utility
Master data records
Archive records
Purge and archive records
Purge records
Schedule purge and archive processes
