Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Stored queries
Add a stored query
Applies to User Roles:
You can add, edit, or run stored queries from the Query window, which is accessible from the form in Database Manager or from the Application search form. Data entered into the form is automatically entered into the Query window to form the query. Depending on your permissions, you can edit and run that query, or select a query from a list of stored queries.
In this example, a query is performed on a specific assignee for all contracts in Configuration Management. Once stored, operators or groups of operators can access the query and automatically generate a list of records without reentering the detailed search criteria.
Note You must have the capability word QueryAdmin or query.stored.mod operator record to add or edit stored queries.
To add a stored query:
- Click Configuration Management > Contracts > Contracts.
- Use the Fill function in the Assignee field to choose an assignee. For this example, Carlton Hulman was chosen.
Click the More Actions icon and choose Expert Search.
The Query form opens. The new query is displayed in the Query field. For this example, the query for Carlton Hulman is displayed as follows:
Note In Service Manager, you can use field name information in field help to identify the field names you want to use in your stored queries. To display field name information in field help, make sure one of the following conditions is fulfilled:
- In the Windows client, the “Show context-sensitive help debug information” preference is enabled.
- In the Web client, “viewcontexthelp=true” is appended to the URL before you log in.
On the Query form, click Keys.
Note: Do not modify the automatically-generated query string,
assignee#"Carlton.Hulman", as it appears in the Query field.
- On The Key Window (keylist form), type a key number to select the number of positions for the assignee.name key in the query.
For example, type the number
3to select 3 positions.
The Sort Fields field in the Query Window is now modified to agree with the key definition you selected.
- On the Query form, click Store to create the querystored file.
Fill in the following fields:
- In the Access List field, type in the Query Groups or Operator Names that you want to have access to this query. If you want all users to have access, leave the list blank.
- In the Name field, type a unique name for your query.
- In the Description field, type an explanatory description.
The following message confirms your entry was successful:
Query added to querystored file.
- Continue to further refine your search criteria, or click Search. You can also click any record in the list of returned records to view the details.