Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Administer > Database administration > Data persistence > IR Expert > IR Expert tasks > Mark an Incident record as a solution candidate

Mark an incident record as a solution candidate

Applies to User Roles:

System Administrator

When you recommend a solution, you are suggesting that the solution is a good candidate for the Knowledge Base. This option is available only when you close an incident record.

To mark an incident record as a solution candidate:

Click Incident Management > Search Incidents.
Type the incident number and then click Search.
You can also click Search to generate a record list of existing incidents. Double-click a record to display it in the Incident form.
Click Close Incident.
The status changes to Closed.
In the Closure Code field, click Fill to select a code.
In the Solution field, type a description of the solution to the incident record.
If the resolution should be saved to the Service Manager knowledge base, select the Knowledge Candidate checkbox.
Click Save.