Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Update an existing record
Applies to User Roles:
System Administrator
Example: Update the existing contacts record for Teresa Chan, whose primary Configuration Item (CI) has an identification number of 167, and change the value to adv-nam-desk-267.
In this example, we use the contacts form to change the identification number of the Teresa Chan's primary CI, from adv-nam-desk-167 to adv-nam-desk-267.
Note: Audit Specification Records must be defined for Configuration Items prior to modifying.
To update an existing record:
- Click Tailoring > Database Manager.
- Type
=contactsin the Form field, and then click Search. - On the Contact Information form, place the cursor in the Contact Name field, and then click Search.
- Select CHAN, TERESA from the record list returned and select the Business tab.
- In the Primary Configuration Item field, type
adv-nam-desk-267to replace the current value. - Click Save.
Related topics
Determining System Navigator menu options
Multiple-record functions
Single-record functions
Add a record
Clear an initial record
Delete a record
Duplicate an existing record
Print a record
