Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Delta migration methods
There are two methods to complete the delta migration:
-
Method 1: Manually export/import a single UNL file
You need to use the delta migration tool to generate an unload script, and then use this unload script to export and import data manually. This method is simple and you can use it to migrate delta data between two systems with similar versions (for example, from Service Manager 7.11 to Service Manager 7.11).
Note If the table structures of the new and original Service Manager systems are different, use method 2 to migrate the delta data.
-
Method 2: Automatically export/import multiple UNL files
You need to create background schedules to export the tables that contain the delta data into the UNL files in a specified original folder. Then, move the entire folder to the new Service Manager system and create background schedules to import them.
Migration by using this method uses the background schedule tasks to export and import the delta data, so it has minimal performance impact on the running production system. You can apply this method to migrate delta data between two systems with different versions (for example, from Service Manager 7.11 to Service Manager 9.34). Most of Service Manager upgrade projects should use method 2.
Related topics
Prerequisites for using the delta migration tool
Installing the delta migration tool
Method 1: Manually export/import a single UNL file
Method 2: Automatically export/import multiple UNL files
