Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Definite Media Library (DML)
Service Manager refers to a Definitive Media Library (DML) in the Information Technology Infrastructure Library (ITIL) context. The DML was previously called the Definitive Software Library (DSL) in ITIL versions earlier than Version 3.
The DML is the secure, logical library in which the definitive authorized versions of all media Configuration Items (CIs) are stored and protected. The DML covers not only software, but also other types of media that require control, such as databases and files. The DML is a single logical storage area that can be linked to multiple locations. All software in the DML is under the control of Change and Release Management and recorded in the Configuration Management System (CMS).
Related terms
CI type
Configuration Item (CI)
Configuration Management
Configuration Management Database (CMDB)
Configuration Management System (CMS)
Information Technology Infrastructure Library (ITIL)
