Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Software Asset Management (SAM)
Software Asset Management (SAM) is the practice of integrating people, processes, and technology to allow software licenses and usage to be tracked, evaluated, and managed. The goal of SAM is to reduce IT expenses, human resource overhead, and risks inherent to owning and managing software assets. This includes, but is not limited to, maintaining software license compliance, tracking inventory and usage of software assets, and maintaining policies and procedures surrounding the definition, deployment, configuration, use, and retirement of software assets. SAM represents the software component of IT Asset Management (ITAM), including hardware asset management. SAM is linked to ITAM due to the concept that, without effective inventory hardware controls, efforts to control the software are significantly inhibited.
Related terms
IT Asset Management (ITAM)
Service level
Service Level Management
Service Contract Management
