Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Using mass update with Incident Management record lists
Mass update enables you to select multiple records from a list of records and then to update the value in a field or several fields in the selected records. The system provides a template form that displays the fields for the selected records and allows a user to change the value of any of the displayed fields. The Mass Update template form does not display all fields in the records. For example, fields marked read only in the data policy do not display. You can also do a Complex Update on the selected records. A Complex Update uses RAD expressions containing variables and concatenated fields to populate another field in the records.
When doing a mass update, you should remember that the value you enter for a particular field becomes the value for that field for all of the selected records. Whenever you update incident records, you must also update the incident activity data.
Mass update is available for incident records and incident queue records. The ADMIN and SYSADMIN profiles in the out-of-box system provide the Template Mass Update and Complex Mass Update capability
A System Administrator can edit the datadict table and probsummary file so that a field does not appear in the list of fields displayed by the Mass Update wizard. On the Data Policy form, change the Usage Type column for the field to System.
