Use > Incident Management > Incident Management administrator tasks > Incident Management downtime records > Create a downtime record

Create a downtime record

Applies to User Roles:
System Administrator

As part of monitoring the availability of devices in the system, a System Administrator creates downtime records for a specific device.

To create a downtime record:

  1. Click System Administration > Base Configuration > Monitoring > Downtime.
  2. Type the applicable data in the Logical Name, Location, Contact Name, Type, and Table Name fields.
  3. Click Add.
  4. Click OK.

Related topics

Incident Management overview
Incident Management administrator tasks
Incident Management downtime records
Incident Management summary link records
Incident Management contract management records
Incident Management and service level agreements

Example: Search for a record
Reset downtime